Hello,

We are a graphic design and video editing service provider seeking to hire a Virtual Assistant to support our account managers in managing customer accounts. This role involves effective communication with customers, coordinating between various team members, and ensuring smooth workflow management.

Key Responsibilities:

    Customer Communication: Engage with customers via chat and live calls, addressing their queries and ensuring they feel valued and heard.
    Account Management: Assist account managers by handling customer accounts, ensuring their needs are met and maintaining a high level of customer satisfaction.
    Workload Coordination: Collaborate with account managers to allocate tasks to designers, video editors, and other team members based on project requirements and deadlines.
    Process Management: Help in streamlining workflow processes, ensuring that projects are completed efficiently and on time.

Skills Required:

    Excellent Communication: Strong verbal and written communication skills for interacting with customers and team members.
    Customer Service: Ability to build rapport with clients and address their needs effectively.
    Organizational Skills: Experience in managing multiple tasks and coordinating between different roles within a team.
    Technical Proficiency: Comfortable with using communication and project management tools.

Requirements:

    Experience: Previous experience in a virtual assistant or customer service role, preferably in a design or creative industry.
    Flexibility: Availability to manage tasks across different time zones if needed.
    Attention to Detail: Ability to oversee project details and ensure accuracy in task management.

How to Apply:

Please submit:

    Resume: Highlighting your relevant experience and skills.
    Cover Letter: A brief explanation of why you are a good fit for this role.
    References: Any relevant references or examples of previous work in similar roles.

We look forward to finding a dedicated Virtual Assistant who can support our team and help enhance our customer experience.

Best regards,

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