Your expertise will be crucial in overseeing both the front-end and back-end operations of our store. Below is a detailed list of tasks and responsibilities you will be handling:

Responsibilities and Tasks

Store Management:

Front-End Maintenance:

    Update and maintain the store’s theme and design to ensure it aligns with our brand and provides a seamless user experience.
    Regularly refresh homepage banners, product images, and promotional content.
    Ensure all front-end elements are mobile-responsive and optimized for different devices and browsers.

Back-End Maintenance:

    Manage and update product listings, including descriptions, prices, and inventory levels.
    Set up and manage collections, tags, and categories for easy navigation.
    Configure and optimize store settings, including payment gateways, shipping options, and tax settings.

Inventory Management:

    Coordinate with suppliers and the Sellvia platform to ensure timely product sourcing and inventory updates.
    Monitor stock levels and manage restocking to prevent out-of-stock situations.
    Implement and maintain inventory tracking systems.

Order Fulfillment:

    Oversee the order fulfillment process, ensuring orders are processed, shipped, and delivered on time.
    Handle returns, exchanges, and refunds efficiently, maintaining customer satisfaction.

Customer Service:

    Respond to customer inquiries via email, chat, and phone, providing timely and accurate information.
    Resolve customer issues and complaints, aiming for high customer satisfaction and retention.
    Manage customer reviews and feedback, using insights to improve the store experience.

Marketing and Sales:

    Develop and execute marketing strategies to drive traffic and sales, including email campaigns, social media marketing, and SEO.
    Set up and manage promotions, discounts, and special offers.
    Collaborate with marketing teams to create engaging content and advertisements.

Performance Analysis:

    Monitor store performance using Shopify analytics and other tools to track key metrics such as sales, conversion rates, and customer behavior.
    Generate regular reports on store performance and make data-driven recommendations for improvement.
    Implement A/B testing to optimize website elements and improve conversion rates.

Integration and App Management:

    Identify, install, and configure apps and plugins to enhance store functionality and improve the customer experience.
    Manage integrations with third-party services such as email marketing platforms, CRM systems, and inventory management tools.

Security and Compliance:

    Ensure the store complies with legal and regulatory requirements, including data protection and privacy laws.
    Implement security measures to protect customer data and prevent fraud.

Expectations and Goals:

    Maintain a high level of customer satisfaction through efficient service and problem resolution.
    Drive consistent sales growth through effective marketing and promotional strategies.
    Streamline back-end processes to improve operational efficiency and reduce costs.
    Continuously analyze and optimize store performance to enhance user experience and increase conversion rates.

Tools and Resources:

    Communication Tools: Slack, Email
    Project Management: Trello, Asana
    Analytics: Shopify Analytics, Google Analytics
    Marketing: Mailchimp, Hootsuite, Facebook Ads Manager

Deadlines and Reporting:

    Weekly Reports: Submit a weekly report on store performance, inventory levels, and customer feedback.
    Monthly Meetings: Attend monthly meetings to discuss progress, challenges, and strategies for improvement.

Feel free to reach out if you have any questions or need further clarification on your responsibilities. We are here to support you and ensure you have everything you need to succeed in your new role.