Here’s a refined version of your job posting:
Description:
We are seeking a full-time Remote Support Technician to provide high-level help desk IT support to clients across the U.S. This entry-level position is ideal for candidates with excellent written and phone communication skills. As part of our support team, you will handle incoming calls, manage a ticket queue, and work autonomously to deliver outstanding customer service.

Key Responsibilities:

    Provide remote helpdesk support via phone, email, and remote-control tools.
    Respond to and resolve help-request tickets through an online system.
    Troubleshoot network devices, systems, and software issues.
    Compile and maintain client support documentation.
    Deliver exceptional customer service using both verbal and written communication.
    Follow remote directions effectively to complete assigned tasks.

Requirements:

    Excellent written and verbal communication skills.
    Basic understanding of IT support, including troubleshooting networks and systems.
    Ability to work independently and provide proactive solutions.
    Customer-focused mindset with strong problem-solving skills.

Feel free to let me know if you'd like to add any specific qualifications or benefits! 😊